Refund Policy

At MARKET SQUARE, we strive to provide high-quality toys and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help!

1. Returns & Refund Eligibility

We accept returns and issue refunds under the following conditions:

  • Items must be unused, in original packaging, and in resellable condition.
  • Return requests must be made within 7 days of delivery.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Used, damaged, or altered products.
  • Clearance or final sale items.
  • Personalized or custom-made toys.

3. Return Process

  1. Contact Us: Email us at support@market-square-toys.com or call +1 469 955 3308 to initiate a return.
  2. Approval & Shipping: Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Inspection & Refund: After receiving your return, we will inspect it and process a refund within 7 business days to your original payment method.

4. Exchanges

We offer replacements for defective or damaged items. Please contact us within 7 days of delivery to request an exchange.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account and payment provider for any processing delays.
  • If the issue persists, contact us at support@market-square-toys.com

6. Contact Us

For any refund-related inquiries, please reach out to us:

📍 Address: 1812 La cima Rd, Flower Mound, TX 75028
📧 Email: support@market-square-toys.com
📞 Phone: +1 469 955 3308